NEVER EVER RENT HERE! I rented a car for only a day in Dublin at easirent. As I accidentally didn't noticed that I went over 24 hours for bringing the car back (I picked it up in the morning at 8:00 am and would bring it back at 09:00 am), I requested if it was possible to change the drop-off time to 07:30 am, as they charged more for one hour. They accepted by mail and by phone and told me they would adjust the booking from the moment I brought the car back. The girl who took the car back (which wasn't the car I booked online and wasn't even clean, dirt was everywhere and there were warnings coming on the dashboard in the ride back), told me she would make the changes and I would get the confirmation by mail. Only she never did make the changes and so I was never able to get my refund back as promised. After months of trying to get back to them by mail and phone, the only answer I get is : 'you can file a complaint online' which I already did at least three times, and on the phone they even told me they can't refund it because the booking has already been filed. AND on top of that: they charged me 17 euros without notifying me for 'extra toll fees' and therefore called me because my mastercard wouldn't accept the charge. If I didn't pay it, they would charge me more by filing a complaint against me. This has been the biggest mistake of my life and I'm never seeing my 120 euros again.