Glasgow Airport Branch - I don’t think I would ever use this company again. It wasn’t a pleasant experience at all. First of all, I should say this was booked through a third party agent called rentalcars.com. Not directly with easirent. So the first thing was the pick up. I couldn’t hear the guy on the phone clearly when I phoned as I arrived at Glasgow airport. I was waiting in the pick up point and I should’ve been waiting in car park 2. We eventually connected, but shall we say there was a little bit of an atmosphere in the van going back to their location. So the location! It can best be described as being operated out of a Portakabin up a dirt track and inside an industrial site just on the outskirts of Paisley. Getting into their site you have to go through potholes and craters the size of those on the moon! I was then asked to check in on these machines which went disastrously wrong. I then realised that I did not have my passport with me and I did not have a utility bill with me though I did have them all electronically and digitally. Eventually when I got to check-in the chap said that because I didn’t have the paper copies of all the necessary documentation they couldn’t release the car via the original booking (which we had already paid for full insurance) They then informed me that the insurance already taken out wouldn’t cover me as I didn’t have all the documentation, but if I took out their insurance again they would let me have the car. Seeing as how I was abandoned in the middle of Paisley with no means to get to where I was going I was kind of over a barrel; so I had to pay £84 for two days fully comp insurance although we already had taken out insurance with a third party who we booked through. Eventually I got that to the car. It was a Honda Civic. It was filthy. Although I taken out fully comp insurance the car was covered in dints chips scratches. And actually, was is so dirty it would’ve taken me an hour or so to go around the car and fully note all of them. As I had full insurance it didn’t really matter so it was kind of skipped. The chap at she said to me “it doesn’t matter if you bring back half a car you’re fully insured”. When I got inside the car the car was filthy. The foot wells were full of mud and water which they’d put a put a piece of paper over the top and it too was covered in mud. I was told the car was full and I had to return it full. Over the two days I drove 54 miles. And when I came back to fill it up I had to put in £15 worth of fuel to fill it up. I had noticed the fuel gauge which was digital was one notch below the full mark and when I returned it, it was one notch above the full mark so the tank was by no means full when I go it. They also insist on seeing your petrol receipt to prove that you have filled up. I got dropped back at the airport no bother but to be honest with you I’ve never been so glad to finish my dealings with a company. When I was there I saw high pressure selling of insurance to people and just felt uneasy about the whole set up. I’ve used companies like Hertz enterprise dollar many many times from lots of different airports and I have never had an experience like this before in my life. If you don’t take out the insurance they hold £1500 on your credit card which I believe is the maximum they can charge... and reading some of the other reviews on various sites people have had money taken from the credit card for damage that was there when they picked up the car .... Although I got stung for £84 for paying for insurance twice and when I filled up the tank, reading some of the other reviews I think I got off quite lightly. Use at your peril. You have been warned. I think also reading some of the company replies to bad reviews speaks volumes in that slightly aggressive tone that whoever is writing them uses. For comments such as “I got charged for damage I didn’t do” the reply from the company is “it’s always a shame when our customers damage our cars.”………… You can read between the lines lines....