We recently rented a car in the UK. We missed a toll and had a fixed penalty notice of £22 issued by the local authority, which the company paid. Easirent then contacted us to let us know that the situation and that they would be charging the £22 back to us, plus an additional £55 'Administration Fee' for the privilege. Yes, it is written in the rental agreement (in very fine print) that this fee applies however, in my opinion this is an absolute scandal. I called the Customer Care line to ask what is the justification for this additional charge and the rep. on the phone stated that their penalties department deal with 'hundreds of claims like this daily' and 'can't expected to work for free'. The rep. also stated that an equivalent fee for an equivalent offense in their Irish branch costs €10 (or £8.75 approximately). Suffice to say I will never deal with this company again and will make it my business to warn as many people I can to avoid Easirent.