Guys this company is a criminal association. We rented the car at Gatwick Aiport. when we got back at the established time the place was closed, no key dropbox was available, nobody was answering at our phone calls, we were forced to call the police who told us to keep the car with us. Finally we were able to speak to Easirent the day after , they told us to bring back the car - we leave far away from London so basically we had to spend one day to make up their crazy mistake. Even though they told us we were not going to be charged ( I thought that given the circumstances this should have been out of question) the week after they took 100 pounds without notice from my bank account. Because we took the car one extra day !!!! despite the fact that we actually brought back the car but it was not possible to deliver it to them. After numerous calls they said they were going to refund us . After one month no refund has been made. We had a nightmare time . They are rude criminal liars and I hope somebody will take them to court and close their business . I do not have money and time to do it but that is what should be done, especially when one reads that my situation is so similar to other hundreds. Thank you for the attention.