I'm totally aware that life is difficult for car hire companies at the moment but that doesn't excuse Easirent's 'couldn't care less attitude'. Just like the review from Alan below, I am owed a £1,600 deposit refund from Easirent. I rented a car for almost 3 months and dropped it off on 29th June. Refunds are supposed to be processed within 72 hours according to the company's website. On ringing Easirent's customer care to find out when I was going to get a refund I was told they didn't know. I asked whether it would be next week, next month or next year - the answer was 'it won't be next week'. While I am paying interest on the £1,600 Easirent deposit, Easirent are earning interest on MY money. I need this deposit back urgently. I asked the customer service agent if I could talk to someone in accounts. I was told the accounts department wasn't dealing with refunds - very odd. I asked if there was any one else I could speak and was told 'no'. Surely there is more than one person in the whole of Easirent who is dealing with customers. Most disturbed to see in the review below that Alan has already been waiting for his refund for 8 weeks. I've used Easirent many times but I will never use them again.