I was charged the deposit of £1600 as sale. As soon as I saw the money being actually deducted I contacted the branch at Edinburgh airport. They apologised and immediately initiated the refund so I thought what a great service. However, then I got an email from customer service representative saying that my refund will be processed in the following period, whatever that means. I contacted them twice to prioritise the refund as I am near the limit on the credit card but they are unable to resolve the issue that was caused by their agent!
4 years ago
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