We are still waiting for our mattress to be delivered - ordered April 21st -m. promised 2-7 day delivery its now the 5th May and still not arrived despite several emails [ you cant contact them via a telephone ] and still nothing !!!! Just to top it off we made them aware [ proof via Hospital admission document ] that my Husband has arrived home the 1st May from heart surgery to no bed ! [ we arranged disposal of our old mattress 29th - 8 days after the new one was supposed to arrive ! We have been sleeping on the sofa for over a week now and advised Emma - via email - you cant speak on the phone! of our predicament and still nothing - the company is a disgrace - customer service is none- existent - we even spoke on there chat with a sales agent and they still would not give us a contact number to discuss our order ! You have been warned - caveat emptor !!!!!