Ordered a sofabed in May and still no usable sofabed after 4 failed deliveries. 1st: wrong colour (ordered beige but was given two mismatched colours inc grey) . 2nd: damaged & dirty. 3rd: damaged again (i refused) . 4th: damaged corners, no protection. 5th delivery cancelled because Emma booked the wrong service for collection of the second delivered damaged sofabed. (despite me telling them it’s a 3rd-floor flat multiple times). Gold service collection didn’t even show up on the booked day (this is the latest in the saga) . This has been incredibly stressful and I’ve had to call Emma’s reps multiple times to re-explain the same issues, chase missing flat numbers from the delivery address, and repeat basic instructions that are still not followed by Emma, and even being made to feel I was making mistakes regardless of the Emma rep's intent. I’ve had an unusable room for months while waiting for a sofabed I paid for, dealing with frustration, wasted time, and poor coordination at every step. Emma know this and they have been perpetually escalating it to – who I don’t know. I’m upset at the state of this situation, but what I should be getting is an undamaged, fully protected sofabed in the right colour and I will keep going through this process until I get it. I have never experienced anything like this in my whole life. For sure it's the worst experience I've had but as long as Emma are prepared to keep burning money maybe one day I'll get a sofabed that is usable.