UPDATE: 5th May - Jack was very receptive to my initial feedback and got on to resolve quickly to deliver a non-branded unit and a date to reinstall. Impressive effort and am genuinely impressed! Really challenging time to get some of the answers I needed, but the staff (Charlie) were really attentive and tried their best to answer all the questions I had quickly. Most of the score is definitely the fact I'm disappointed in seeing the final unit branded with Octopus and non-removable...obviously given the cost it's not something I am happy about. Confident that they'll sort it and more than happy to adjust my score in due course!