EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,215 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Main requirement was a home charging unit that looked small and not too noticeable on the front of the house. The EO Mini was the only one we found that fitted the bill. Especially as it came in grey. Worked perfectly for almost a year until we hit a problem which meant it wouldn’t charge. The unit was replaced promptly without charge thanks to the excellent support from the EO team.”

Helpful Report

Posted 6 years ago

“What began as a promising investment soon turned into a nightmare, resulting in a devastating loss of $157,560. The realization that I had fallen victim to a scam left me feeling ashamed, angry, and unsure of what to do next. During my search for a solution, I came across EMILYSURVEY.ORG. Though initially skeptical, I was quickly impressed by their professionalism.”

EO Charging 1 star review on 21st July 2025

Helpful Report

Posted 1 week ago

“EO’s treatment of its customers is simply unacceptable. I recently received an email informing me that, as of 30 November 2025, EO will no longer support the Mini Pro 2 charger via their app. This effectively disables all smart functionality, including scheduled charging, charger locking (to prevent electricity theft), solar integration, and access to charging session history. EO does not offer a solution nor does it offer any compensation! This is not a minor inconvenience—it fundamentally degrades the value and usability of the product. For a charger installed just over four years ago, this is completely unacceptable. A product of this type and cost should offer a service life of at least 10–12 years. EO claims the decision is due to regulatory changes introduced in 2022. However, those regulations apply to new products sold after that date, not to existing installations. Moreover, as the Mini Pro 2 supports software updates, EO should either provide a firmware upgrade to ensure compliance or enable local software hosting to maintain functionality. Their decision to discontinue app support without a viable alternative demonstrates a clear disregard for their customers and any notion of product longevity. EO is failing in its obligation to provide a reasonable product lifespan and post-sale support. In my view, this raises serious questions about their corporate accountability and fitness to operate in this industry.”

Helpful Report

Posted 2 weeks ago

“I’m extremely disappointed with EO for abruptly pulling support for my charger without offering a proper solution or transition path. When I purchased the unit, I expected long-term reliability and service — not to be left with an unsupported device just a few years down the line. What’s most frustrating is the lack of communication and transparency. There was no proactive outreach, no upgrade options, and no genuine attempt to retain me as a customer. It’s incredibly frustrating to invest in EV infrastructure and be left high and dry by the manufacturer when technology or platforms shift. EO promotes sustainability, but dropping support for functioning chargers directly contradicts that — forcing customers to replace hardware unnecessarily. This kind of short-sighted approach damages trust and undermines confidence in the brand. I’ll be looking elsewhere for my next EV charger — one that prioritises long-term customer support and values loyalty.”

Helpful Report

Posted 3 weeks ago

“Bought an EO Mini Pro 2 about two years ago and they've just stopped support for it. Product has been good but they've stopped support for both the app and product. So now lacks any security to lock/disable the port or to schedule charging times and the company has provided no upgrade path. Be very careful as company doesn't understand what being customer centric means.”

Helpful Report

Posted 3 weeks ago

“Bought an EO charger 2yrs ago. It was launched just 3yrs ago and they have pulled the app so I can’t use it. Shockingly short product live -BE CAREFUL”

Helpful Report

Posted 3 weeks ago

“I invested $85,300 based on what seemed like legitimate trading signals provided by a broker. The scammers sent me videos of real trades and screenshots showing impressive PNL, making me believe I was about to earn big profits. Eager to make the same returns, I followed their advice and invested the money. However, I soon realized that I was dealing with a fake broker, not a legitimate one. The scammers took my 85,300 usdt and then completely stopped responding. I was left feeling worried and helpless. In my desperation, I reached out to my friends for advice. One of them pointed me to the Chelsy Desmarais Team, and that turned out to be the best decision I could have made. The team, Chelsy immediately took action, investigating the situation thoroughly. They helped me recover not only my lost $17,500 but also the profits that I had been promised. I was absolutely thrilled and incredibly relieved. If you’ve ever been scammed or are struggling to withdraw your investments from a broker, I highly recommend Chelsy Desmarais Team. They are experts in recovering funds and can help you regain what you've lost. Their professional approach and dedication to client success are unparalleled. For assistance, you can contact C__H__E__L__S__Y__D__E__S__M__A__R__A__I__S__(54 )__{@}__GMAIL__ (D0T) c0M. They are here to help you recover your funds and restore your peace of mind. Get in contact with her via WhatsApp>>>+1>>>859>>>436>>>4211.”

Helpful Report

Posted 3 months ago

“CHELSY DESMARAIS > CRYPTO RECOVERY > CRYPTOCURRENCY SCAM RECOVERY EXPERT. As a single mother of two, every decision I make revolves around creating a brighter future for my children. I wake up every day with a heart full of dreams and an unwavering commitment to make those dreams a reality. Balancing a full-time job six days a week has never been enough to provide the opportunities I long for my kids. I knew I had to find a way to create financial growth and security for them, a path that would allow them to enjoy the life I always wished for them. When I first came across an investment opportunity that promised significant returns, I was captivated by the possibility of securing our future. The idea of providing them with financial stability and giving them the life they deserve overwhelmed my caution. I invested $150,000, a large portion of my savings, with the belief that this would be the breakthrough we had been waiting for. It was a leap of faith fueled by hope and ambition, hope that this would be the key to the prosperity we were striving for. But what seemed like a dream quickly became a nightmare. I discovered that I had been scammed, and deceived by individuals who had posed as financial advisors, promising me a future that would never come. The loss was devastating, emotionally, financially, and mentally. That $150,000 wasn’t just money; it was the result of years of hard work, sacrifice, and love for my children. It felt like the ground had been pulled from beneath me, and I was left in a place of uncertainty and grief. Yet, amid despair, I refuse to let this experience define me or my children’s future. Resilience, after all, is born from adversity. I know recovery is not only possible, but it’s something I’m determined to make a reality. Even though the road ahead is uncertain, I remain committed to rebuilding and creating a better life for my kids. If you find yourself in a similar situation, trapped in the aftermath of a scam or financial fraud, don’t lose hope. Reach out to (chelsy desmarais 70 (at) gmail . com) CRYPTO RECOVERY, She specialized resources that can help you navigate the process of reclaiming what was taken. They have the expertise and tools to guide you through the recovery process, offering hope and practical solutions. While the road to recovery may be long, CHELSY DESMARAIS CRYPTO RECOVERY can help you rebuild and reclaim what’s rightfully yours. Let this moment of hardship become the starting point for your comeback story with their support. Please reach out to via Whats-App ; +1 (443) 207 {2425}.”

Helpful Report

Posted 6 months ago

“So far the customer service has been awful. Been over a month since the ticket was raised and no call back has been received even though I have made multiple calls to check on the status of the ticket. The advisors always say I should receive a call back in 5 working days but this does not seem the case. The Pro Mini 2 worked fine for first 2 years then starting developing issues with the car showing the charging port was not communicating with it. Seems likely to be a software issue as the light is still blue. Very disturbed by the amount of negative reviews with similar concerns registered and no action taken. Been utilising the 3 pin and still getting a good rate through OctopusEnergy so feel like this was a complete waste of money. Will be on to EO on Monday to let them know of my thoughts and expect a call from the escalation team. If they were so behind in addressing customer issues why the. Give false timescales.”

Helpful Report

Posted 6 months ago

“I moved house in October 24 and the house I bought had a ln EO mini pro 2 charger. The charger is just 2 years old. When I tried to set up the timing facility to avail of discounted night electricity rates I was unable to gain access due to the fact that it is only programable over the air by WiiFi. I repeatedly rang and emailed EO support, who strung me along for 4 weeks, very poor for responding! Eventually out of frustration I escalated the issue to the CEO and customer service manager they washed there hands of it and eventually conceded the software is no longer supported on this device and they would not offer a repair, only an expensive upsell!! Do not buy from this company they will not support their equipment and their customer service is virtually non existent!! It would be zero stars if it was an option!!”

Helpful Report

Posted 7 months ago

“Purchased a (used) EO Mini Pro 2, used an EO approved installer for the install. Working fine as a Dumb charger, but we my installer went to install commission the smarts, he got a "you are not have permission to configure this...." message. Should be an easy fix for support, but 3 months & 6 follow ups later, no progress has been made.”

Helpful Report

Posted 10 months ago

“Avoid at all costs. Nothing but problems since February 2024 when software support from Juucenet/Enel X Way was withdrawn. Have contacted helpline countless times and NEVER had a call back. Charger has not worked since February. Company recommended by EO for a repair charged me £92.50 + VAT for a call out to inform me that the unit was obsolete and had been so from when it was installed. I have been offered a derisory discount off a new unit but am loathe to try to deal with this company again. I have contacted RIP OFF BRITAIN and would encourage other dissatisfied customers to do likewise as it is only when the scale of the problems are addressed that anything might be done. Copy of the visiting engineer's report below. I’m sorry we couldn’t fix your charge point when we visited on the 5th April. We ran all of the tests we could and checked over all of the components that can typically fail on these units but there was no obvious hardware issue. Specifically, we tested the incoming voltage, continuity on the CP line and through the charging connections and they all seemed correct. The issue as far as we could tell is the software that operates the charge point no longer instructing the charge point to deliver power to the vehicle. This software is provided through a 3rd Party App (EV JuiceNet) and unfortunately is no longer supported. I have copied EO support to this email who can advise you of your options from here and I have just spoken to them on the phone to give them a heads up. As a company we have only installed >10 of the EO Mini Pro 1 as it was replaced with the EO Smart Home in early 2020, followed by the EO Mini Pro 2 and now the EO Mini Pro 3.”

Helpful Report

Posted 11 months ago

“I cannot use my charger and I have been trying to get an response from EO customer services for 5 weeks. The people who answer the phone can only pass on a message and no-one phones back. Their customer service is non-existant.”

Helpful Report

Posted 11 months ago

“As of almost two years ago I reported that the solar charging mode on my EO mini pro 2 was not operating as it should. Instead of diverting excess solar to the car down to a minimum of 6A and then topping up from the grid, now whatever the excess solar an almost identical amount of current is taken from the grid. This makes it impossible to use solar to charge the car without huge expense!. I have reported this, a case number was issued and somebody did visit but felt it required further investigation. That was 2 years ago. Nothing since so not impressed with EO customer service.”

Helpful Report

Posted 1 year ago

“Does not work after 3 years, Eo support won't help. They just ignore you. Avoid this product.”

Helpful Report

Posted 1 year ago

“I submitted 2 separate tickets on issues associated with charging in early May 2024. I received acknowledgement of the tickets but there has been no further information or contact from them. Absolutely appalling customer service - you will be left totally on your own. Totally avoid this organisation.”

Helpful Report

Posted 1 year ago

“I installed an EO Minipro 2 but it won't initialize. I have tried calling (no answer), emailing (no reply except to say a ticket is opened), and that insufferable bot that goes around in circles. I resorted to selecting the sales option on the phone and she simply said she'd send an internal email to them and ask them to call me. Three weeks and still no call. Something is seriously up with this company. One star is one too many.”

Helpful Report

Posted 1 year ago

“Firstly EO decide to make existing mini pro 1 obsolete, no app support anymore. So I took the offered upgrade (big mistake). Took 6 weeks to install (double expected timeframe), and within a few weeks I got the a red LED (failed). Reset box, no joy. Opened a trouble ticket and have had zero response. It has started working again, but I have still heard nothing. Shockingly bad support, no future proofing, and what appears to be a couldn't care less attitude. I would steer clear of this company, utterly unprofessional”

Helpful Report

Posted 1 year ago

“Many times create tickets for technical support still no ANSWER ones sales they give lots of promise After nothing”

Helpful Report

Posted 1 year ago

“No response from EO dispute emailing / messaging through website. Home charger not working . No phone number to call . I’m left with no charge for my car and EO won’t respond to calls to resolve . Avoid avoid”

Helpful Report

Posted 1 year ago

“Had the Mini pro 3 untethered installed despite me ordering a tethered one. Got my EV 1 week ago now and not been able to charge the car at home. Unit says it will start charging when cable is plugged in (it is plugged in) so the car isn’t get any charge what so ever. I have tried different cables and none of them work on my home charger yet I can charge my car at other peoples houses and use rapid chargers at the roadside so process of elimination points to the EO mini pro charger at fault. I submitted an online form 1 week ago and have heard nothing since. I’d normally say very poor customer service but the fact that it is none existent makes its difficult to rate it poor.”

Helpful Report

Posted 1 year ago

EO Charging is rated 4.3 based on 1,215 reviews