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EO Charging Reviews

4.4 Rating 1,201 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

4.4

Based on 1,201 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

EO Charging 5 star review on 23rd September 2022

EO Charging 5 star review on 13th June 2022

EO Charging 5 star review on 10th June 2022

EO Charging 5 star review on 4th June 2022

EO Charging 5 star review on 3rd May 2022

EO Charging 5 star review on 30th April 2022

80

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst charger I can imagine, the connection is extremely bad, every two or three weeks I get a message on the mobile app "Your MiniProV2 is currently offline, please check the connection" and the worst is, I plug in at night and start charging and after an hour or so it stops charging , and when I check the EO app in my phone it displays the above message. I have a lost confidence on this product and I don't recommend it to anyone. I have contacted the company all they tell you is to check the connection and swich on the power as it jumps off in such a situation. They can't be bothered to source of the problem and fix it . It could be connection is the inherent problem of the product. It is better to spend a bit more and get more reliable charger. This is not a reliable charger at all. Thanks”

Posted 1 year ago

Hi Petros, Thank you for taking the time to leave us a review - we're sorry to hear you're experiencing an issue with your charger and that you're yet to receive technical support to resolve this. Customer satisfaction is our #1 priority and fully appreciate the frustration this situation is causing you. The last thing we want is to let our customers down and would appreciate discussing the situation in more detail with you - could you please contact us on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 1 year ago

“The whole experience has been great through out. Was kept well informed about installation and the the actual process on the day was done with out any fuss. The installer discussing where best place to put charger and what would be involved. All working as should do.”

EO Charging 5 star review on 27th December 2022

Posted 1 year ago

“EO Mini Charges stop working in cold weather do not buy, was working fine but now just flashing red light, have to keep resetting, its not good!!!”

Posted 1 year ago

Good morning Brian, We are sorry to see you have had some issues recently, please rest assured that EO will resolve this under the terms of our warranty. Please contact support to arrange the resolution via support@eocharging.com Kind regards - EO Charging

Posted 1 year ago

“brilliant service and communication”

Posted 1 year ago

“I used an EO charger at Brandon Wildlife Centre today and was charged £3 for 30 minutes and used 2.2Khw of energy. This is much more expensive than petrol. How can the company justify this cost?”

Posted 1 year ago

Good morning Nigel, We re sorry to hear of your experience, please note that we manufacture and sell the product, we are not the owner of the cost to charge. This will have been set by the Wildlife Centre and their charges should have been displayed. Perhaps have a conversation with the responsible party, its disappointing to receive a 1 star rating when this is, in this case, a charger with our logo but not our management of costs charged to you for using the device. Kind regards, EO Charging

Posted 1 year ago

“We've had the charger for a year with no problems but now we have three flashing red lights and it's not working. The company isn't answering the phone and they said they'd email us back but nothing has happened. We have two EV's so I'm spending most of my time at rapid charging points making sure the cars have enough charge for the next day. I can't afford to have a new one fitted and to be fair this one should be working so at the moment I wouldn't recommend EO chargers.”

Posted 1 year ago

Good morning Jane, We are sorry to hear of the problems you have seen recently, please rest assured that EO Charging will resolve this for you as per the terms of our warranty. Please contact our support team support@eocharging.com and we will help to restore your service as quickly as possible. Please also retain receipts for charging costs incurred and send them to the team. I will ensure you a reimbursed for this. Kind regards, Craig Chandler COO

Posted 1 year ago

“I have had an EO Mini Pro 2 charger for almost 9 months and it has worked fine until now. However, a week ago it started flashing 3 red lights. I contacted EO customer support and they said that the unit was faulty and needed to be sent back to them for repair. They would contact the installer and arrange for this to be progressed. However since then, silence! Despite chasing by email and on the phone I have heard nothing further about progress/timescales. Rang again this morning and it seems that they have a large number of cases with 3 flashing red lights at the moment - some generic fault with their chargers? Not much good really when I rely on the charger to be able to run my EV. Disappointing service.”

Posted 1 year ago

“Absolutely spot on. Very neat and tidy job, Electrian, think he was called Jamie is a credit to your company. 👍”

Posted 1 year ago

“Installation was flawless. Supporting app easy to install. But I haven't received my EV yet, so don't know if it works or not.”

Posted 1 year ago

“Fantastic. Had a call once my application was sent discussing layout of my house and checking details. The guy who came to install it was super helpful and knowledgeable and did a really good job.”

Posted 1 year ago

“All good, helpful installer”

Posted 1 year ago

“Already had my charger replaced once, now it doesn’t schedule . My last review was deleted which is odd. So posting an update . I have been waiting for an answer for 2 weeks with no answer unless I call the tech team. Latest is that apparently these units are not compatible with VW cars 🚗”

Posted 1 year ago

“Very happy with the installation of my charger, however I have not yet taken delivery of my electric vehicle to use it yet. The guys fitting the charger and the other electrical switches and fittings required were very professional, clean and tidy. Got my plumber to help install cables under the floor which greatly helped the installation both aesthetically and reduced installation costs. The initial survey on the electrical requirements was a bit daunting, but with the cooperation of my plumber and the installation team, everything went well in the end.”

Posted 1 year ago

“EV home who installed were absolutely brilliant, however your app is not good and your customer service starting with the frequency of puerile emails and apparent disinterest of your sales staff almost beggars belief as does your IVR. Communicated both by email and phone.”

Posted 1 year ago

“Installation contractor excellent. Great advice, great Installation.”

Posted 1 year ago

“I received excellent customer service from start to finish! Natalia was super helpful keeping me up to date with the installation. Dave was fantastic, he completed the survey and all appeared to me to be impossible to install due to the power from my house is in the centre of the house and on this basis the route was up under the stairs, under the floor-boards on the landing and through the master bedroom to the front of the house. On the day of the install, he started around 8am and was finished by 2pm and you wouldn't have known that he had attended, so tidy, polite and friendly throughout. Thank you”

Posted 1 year ago

“Excellent service, very friendly installer. Also super flexible when I had needed to reschedule at short notice. Would definitely recommend. Many thanks.”

Posted 1 year ago

“A local firm to my home. I thought that would help and give ‘buy local’ type reassurance. The pre sales talk and reassurances are quite convincing. However, product is wholly unreliable, after sales service is non existent. Most of the time the unit does not charge. Most of the time the approach of the company is to equivocate, try diversionary tactics, but certainly not to take any pro-active steps to solve problems. The product and service are so terrible that I’ve had to say I’d visit the office to sort out the issues. That made a tiny bit of improvement. But not much! I’ve no experience of other domestic charging unit, but I’d say avoid EO at all costs.”

Posted 1 year ago

Hi Phillip, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing a technical issue with your charger that is yet to be resolved. Customer satisfaction is incredibly important to us - we've flagged this to our Support team who have confirmed a second engineer visit has been scheduled to further investigate the situation. That said, if you need an immediate status update, please contact us directly on support@eocharging.com or 0333 77 20383. Thank you for your patience. Many thanks, The EO Charging team

Posted 1 year ago

“Helpful and punctual engineer. good customer service”

Posted 1 year ago

“Easy and straight forward install - Information was nice and clear throughout the entire process with regular communications at each stage. The job is very neat with minimal disruption and no ugly trailing wires or cables. Great Job. Would definitely recommend.”

Posted 1 year ago

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EO Charging is rated 4.4 based on 1,201 reviews