I’m extremely disappointed with EO for abruptly pulling support for my charger without offering a proper solution or transition path. When I purchased the unit, I expected long-term reliability and service — not to be left with an unsupported device just a few years down the line. What’s most frustrating is the lack of communication and transparency. There was no proactive outreach, no upgrade options, and no genuine attempt to retain me as a customer. It’s incredibly frustrating to invest in EV infrastructure and be left high and dry by the manufacturer when technology or platforms shift. EO promotes sustainability, but dropping support for functioning chargers directly contradicts that — forcing customers to replace hardware unnecessarily. This kind of short-sighted approach damages trust and undermines confidence in the brand. I’ll be looking elsewhere for my next EV charger — one that prioritises long-term customer support and values loyalty.