Your customer service is appalling. As you can see I left a review here in March and I got a reply despite of all the emails I sent . Your service team told me several times that you have no staff to deal with my concern . Following my review , a replacement charger was sent to me and ressured me that a technician will come and replace the old charger with a new one . Here I am , after 3 months, still waiting for the technician,s availability!!!. The biggest mistake we did was going with Electric Ireland and they installing your charger. Now I am stuck with you guys . Several nights I had to put the alarm to get up in the middle of the night to see if the charger was working . Such a disgusting service. We will not recommend this charger to any one .