Had the Mini pro 3 untethered installed despite me ordering a tethered one. Got my EV 1 week ago now and not been able to charge the car at home. Unit says it will start charging when cable is plugged in (it is plugged in) so the car isn’t get any charge what so ever. I have tried different cables and none of them work on my home charger yet I can charge my car at other peoples houses and use rapid chargers at the roadside so process of elimination points to the EO mini pro charger at fault. I submitted an online form 1 week ago and have heard nothing since. I’d normally say very poor customer service but the fact that it is none existent makes its difficult to rate it poor.