Carl Marshall
I have nothing but praise for Mike the installer who finally fitted my charger. Neatly done, adaptable to location needs and existing wiring, and very friendly to boot. The charger itself is fit for the intended purpose, though where I thought I was originally ordering the EO Mini charger I’ve ended up with the EO Smart charger which has functionality that is of no use to me at extra cost - that change resulted in one star loss here. The main star loss was the mess originating from coming in via the Octopus EV referral route, then compounded by EO processes breaking during lockdown, meaning that the order placed in mid-march wasn’t actioned until early July, and fitting wasn’t done till mid-July. Octopus have to take some blame for misadvertising what their “deal” covered (see the mini-vs-smart charger point), as in their setup, the OHME cable bought back in Feb via Octopus handled the smart aspects of the charging cycle, and just required a basic power supply. EO tell me that Octopus were displaying incorrect information when I was doing the research that led to this order placement back in January, but that didn’t come to light until my chasing the order back in June, by which point it was too late to change because we would have missed the OLEV grant cut off and cost us even more money. Once EO did get on top of the delayed order, things progressed fairly well, so if that’s normal for what should happen when a regular order is placed with them, then I would say that is a general positive.
4 months ago
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EO Charging has a 4.23 average rating from 216 reviews

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