Paul Dyck
I wish I could give you top marks, as this is a neat, cleanly styled and discreet little charger, but the flat fee of £645 which was agreed was inflated by another £75 on the day, even though I had paid to have a post specifically installed for the chargers to make the installer’s life as easy as possible, and had also got Octopus to install new tails and breakers and a new metre in a careful position, leaving as much room as possible for the part of the EV installation next to the fuse board.. He was a pleasant and polite man with a very large geographical patch for fittings, but he claimed that the fact that he had had to push cable through a few feet of roof space hiked the price, although he was only here for around three hours before he went on to another two jobs. He did show me the flashing light on the charger and what this meant, and got me to attach the cable to my car for a photo he needed to take. He couldn’t wait around for 5 minutes for my wife to deplete the full charge on the car , so I could properly check it was charging and was pulling away when she returned. It does charge fine thankfully, but now I have set up the EO app on my phone, (something he didn’t do with me but probably should have) each time I scan the QR code on the side of the charger, I get a message telling me that I have an invalid code, so cannot get properly set up. The installer was kind enough to take the £645 in cash I had for him, which I had said was my preference in advance, and will now be sending me an invoice reflecting this as well the demand for the additional £75, which has not as yet arrived. I just feel like there wasn’t sufficient grounds to go outside the flat fee, given the relative brevity of the visit, and it has left a bad taste in my mouth, and made me feel that I would probably go with another company for our London property later in the year. However can’t fault the box yet.
2 months ago
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EO Charging has a 4.23 average rating from 216 reviews

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