The charger and gentlemen that installed it was great! However the company that I had to go through to arrange installation and purchasing was absolutely awful "Charge EV"! I initially got in contact with them in December and although fully aware of COVID and things having to be paused, which I totally understand, it eventually took weeks of ringing daily once COVID restrictions had been lifted (June) just to get the charger, which I had paid for to be sent. Initially a cable was sent and an engineer arrived but he had nothing to fit. I also asked and thought I had paid for a tethered unit but was sent the wrong one and to be completely honest I didn't get back in contact with them as I had given up on such a shocking company. It is such a shame as we love your product but I would advise anyone to buy a charger from their car dealership instead of having to deal with "Charge EV"!