On ordering a garden set, we were advised a tracking number and a time slot, between midday and 2.00p.m. A van turned up at around 2, with two boxes out of the 4, then a car turned up at 4.00p.m. with another box, when I asked about the 4th box, the lady said it was still at the depot, as it was too big for the car. Looks like tomorrow now, Hermes might have been rebranded, but it's still as bad service wise. This is going to mean another day off work, due to your appalling organisation. To be honest, I would not buy from a company using Evri for transport ever again, as this is the second or third time I've had issues. The two stars are one for each driver, as they were great!