Beyond appalling service - parcel lost! Avoid using Evri at all costs!!!! On 20th August I paid to have a small parcel sent from UK to Cyprus for repair. This was collected by a seemingly clueless driver who could not tell me anything about when it would be delivered and did not arrive with plastic envelopes to attach the custom forms, as other couriers usually do. Weeks passed and I heard nothing about the progress of this parcel. The tracking info online only showed that the parcel had been collected. As the weeks went by, no further info was added. I searched and searched for a way to contact Evri but could not find any phone number, nor email that I cold use to contact them. The only emails displayed were non-reply emails, and the online chat option would not accept an international tracking number. It seems tha Evri do not wish to have any contact with their customers! In early September I launched an enquiry online and was notified - by an auto email, that a search would be made to locate my parcel, and that I would be notified by 30th September. By October I still had heard nothing. When logging on to my enquiry online, I saw that nothing has been found and that I am being asked to provide proof of collection, non-delivery , cost etc. Surely Evri already has proof of having collected the parcel?!!! The parcel contained a medical device, upon which I rely for health reasons, and so I am desperate to have this delivered to the address to be repaired, so that I can have it back to use. I am shocked and appalled at how dreadful the service has been and extremely angry that customer service / care is non-existent and that speaking to someone in person is not an option!! Do not use this company!!!! I am now at a loss about what to do to retrieve my pricey medical device and am distraught that it is most likely now completely lost.