orderd via Amazon to deliver a large shelving parcel to my elderley parents - received a message saying they had tried to deliver and will try again! I then get a message saying they tried to deliver again. my parents were in the times they mentioned. Tried to contact them via their website which is atrocious! dealt with a useless chatbot. asked for a call back which I never received. My parents got a random call from Evri saying they have the parcel but couldnt deliver it as they couldnt find the address, could they come and collect from the depot...which was a two minute drive away! unbelievable. why do Amazon insisit in using this service, when by reading all the other reviews, i fails so many times?