Title: Parcel Delivered to Wrong Address – Driver’s Mistake Dear Evri Customer Service, I am writing to formally report that my Shein parcel has been delivered to the wrong address due to an error by your driver, Tom. Your tracking system shows the parcel as “successfully delivered,” but it was left at the incorrect door number, meaning I have not received it. As a result of this mistake, Shein is refusing to process my refund because Evri’s system falsely indicates that the delivery was successful. However, this is clearly an error on Evri’s part, as the parcel was delivered to the wrong address due to your driver’s negligence. I expect Evri to take full responsibility for this issue and issue me a refund immediately. I have checked with my neighbors, and no one has my parcel. This is unacceptable, and I require urgent assistance to resolve this matter. Please investigate this issue and provide a resolution as soon as possible. I look forward to your prompt response. This makes it clear that Evri needs to step in and fix the problem. Let me know if you need any changes! Please address this issue urgently and process my refund as soon as possible. Please investigate this issue and provide a resolution as soon as possible. I look forward to your prompt response.