Lost parcel, customer service absolutely disgracefull. No replies to my emails or live chat. Despite claiming a customer helpline available I found it absolutely impossible to speak to anyone despite many, many attempts. Sent emails to the email address given for complaints but received reply saying emails not monitored and to speak to an advisor. Have been going around in circles. Sent two emails to two management people. No replies. I will never use Evri again I had over 100 items on ebay. I have removed them and will no longer be selling due to issues with postage. Mainly with Evri. There are other coutiers available. My advise. Avoid Evri. They do not care about their customers being out of pocket. Their complaint system, helplines and compensation system a joke..