Terrible, no customer service, only chat box online and on the phone. Not delivered parcel when date/time slot was provided and unable to get in touch to speak to anyone as in 'real person', chased for 24 hours only to be told after 24 hours that the missed delivery was due to "the parcel missed the connection to the courier". It's not the first time Evri couriers failed with delivery and I am very dissatisfied with this company.