I’ve had the same issue as so many others!!! DO NOT BUY WITH FLANNELS. I ordered a £1250 bag as Christmas present and received a £45 backpack from their House of Fraser warehouse. Customer service has refused to help me same thing saying parcel weight is correct however I sent proof of the parcel and incorrect item won’t help and asking me to sort with payment provider. I am now £1250 out of pocket these people are crooks and have done this several times to customers. Be careful, order with someone else.
4 years ago
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