Disgusting Customer Experience with very uneducated staff!
I was in Oxford Yesterday to buy rock studs footwear for my other half and few other items for myself but was refused entry after door man poked me with his walk-in talkie to ask me to wear a face mask I then told him I was medically except and he then questioned me on providing proof. Which I then responded I have no legal obligation to prove my exemption under the government guideline and that refusing me entry and questioning my exemption is discrimination under the disability act but still wouldn’t allow me to enter and gathered his manager to deal with it! The manager herself was rude and ignorant from the get go and was uneducated on the exemptions and wouldn’t allow me to discuss it with her and was under a crazy illusion that it was private property so they could deny me access due to not wearing a mask which I can’t not wear because of medial reasons! But she is wrong the store is offering a public amenity which then does not give it the private property status! I’m very ashamed that other human beings could be so damn degrading to a paying customer who not only myslef but my other half spend a considerable amount of money in flannels and have never had an experience like this from any store! And I will be looking into legal action! And have lost not one but two customers and will be more as word will spread!
4 years ago
Flannels has a
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