Despite spending so much money on three orders (it doesn't even matter how much was spent), two of the orders were carelessly packed with shirts not in packets. One shirt looked worn; so rough looking (even with the so called tag still attached) that it may have been on display for long on a mannequin in a shop. I didn't think twice - just put back all into the same pack that they came in and returned the very next morning. Appalling! I have tracked the returns and they have been delivered but I haven't received any email confirmation of receipt and refund (OK, perhaps this will take one year). The only noticeable positive is that the orders arrived the following day following shipment (not following placement of the orders). I may give the company another try but frankly, the staff should pack people's orders neatly and carefully.