Will not offer a returns service in lockdown! I didn't feel I needed to check a company like this return policy! Will use Harrods/Harvey Nichols or selfridges in future. Their returns are efficient and safe (and free, although I dont mind paying just not £79). Ordered online, item isn't what I expected and I have to source my own courier return - will be £79 to fully insure a £1100 handbag. I was going to keep one of the items I bought but not now. Disgusted. They have removed the review facility off google...........speaks volumes. Shame because their website is 5*, they stock 2 of the brands I often buy from Selfridges and delivery service is efficient.