Ordered a Mackage puffa coat next day delivery, parcel arrived two days later with no coat inside! Flannels customer services have been awful and quick to say it’s not their problem. A month later and still no coat and no explanation. I would think twice about ordering from this company. The photograph of the parcel on my doorstep was sent to me by Flannels customer services, how can they believe a puffa coat would be packed inside this parcel; it’s far too thin, small and lightweight. The other photograph shows what was inside the parcel; an empty dust bag, an empty clear plastic bag with the item sticker on it, another empty cheap zippy bag (no branding) and the invoice for the coat. This was a Christmas present and the ordeal has been incredibly stressful with zero help from Flannels customer services.