I purchased a Prada bag from Flannels. Emailed Flannel when I received the bag on the same day and was aghast to see the condition of the packaging. It came in an oily brown carton box which I had to dispose immediately after taking the bag out so that it would not stain my house. Hence no photo of the brown carton box was taken. The bag was just covered with a thin foam paper with no official Prada box. The metal clasps on the bag were wrapped in white tracing paper. The Prada logo at the side of the bag was not even protected or covered with a plastic sticker. The packaging of this bag was very wanting. Not one I expected from a reputable shop like Flannel. Other matching luxury retailers like mr porter or LVS have far better wrapping and presentation. When I emailed customer service, response given was the packaging is as what the manufacturer provide and that Flannel would then place them in a box if the product is a bag or footwear or in a parcel bag if clothing. When I replied that there is no box other than the brown cardboard box that the courier was using, there was no further response from Flannel and they simply closed off the feedback. Will never buy from Flannel ever again.