I bought my boyfriend some bits off flannels for his birthday and was expecting nice packaging considering this shop is for designer and high end products. I received a brown box absolutely ruined. The inside of the box was covered in white scratches against the black back ground and the bottom was completely ripped. Looked like they’ve grabbed it out of recycling and put my order in the there! The box was broken at the bottom which was broken from the inside to the point where my stuff was exposed. The bottom of the box is completely broken and the only thing keeping it together is the weight of my items keeping it together. Once i took the stuff out the bottom of the box basically came away!I was shocked to see my items in tact considering the sate of the packaging. The plastic that the top was put in , also had a big hole in too. I have emailed flannels but yet to respond. If you are expecting a nice packaged delivery off a high end shop , don’t expect it off flannels.