Absolutely awful experience, if anything goes wrong don't expect the customer team to be of any help. It might be fine for cheap items, but not for luxury - highly recommend using one of the other sites such as Farfetch, Net-Porter or MyTheresa, as there you will at least get the care and service that should go with products costing thousands of pounds. Flannels clearly has no idea how to run a high end e-commerce site. Avoid at all costs, you are likely to have a disappointing experience at best.
4 years ago
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