Hi I am not sure why there are so many negative reviews on here about Flannels. I received the most wonderful Customer Service from someone called ABIGAIL. She was amazing! Abigail answered all of my questions, and literally went out of her way to resolve my query (I wanted to return something out of the returns period). I am genuinely super impressed with what she did - so much so it made me want to write a review (I never bother normally). I wouldn't hesitate to order from Flannels again! The order came on time, my purchase was neatly wrapped, and it was all followed by a great customer experience. Thank you to Abigail who I hope gets some recognition for her work x