I bought a £220 Jasmine perfume from the Dior stall in Flannel's Meadowhall, Sheffield. Flannels is new in Sheffield. I have never heard of Flannels or shopped at Flannels before so I was unaware of their return policy. I was dissatisfied with the perfume because although the tester smelled nice, the scent did not last all day and was very weak for such a pricey perfume. I could not smell the perfume on me when I got home. So the next day, I went back to the store and found another Jasmine perfume for half the price, £110. I asked if I could exchange the perfume and be refunded the difference. As soon as I said the word "Refund" it was immediately an issue. The manager on duty called other staff over and said they normally don't do refunds. She tried to refund me but was unable to. (training needed?) And she was also unsure of how to give me a credit note. So I had to come back another day hoping that the next manager on duty could help me. When I returned, they informed me that they could only give me store credit due to their no-returns policy which they did not tell me about. Even giving me store credit, they were being funny with me saying, "We can give you store credit but we shouldn't." There were no signs up in the store to warn unsuspecting customers. It only shows on the receipt after you bought the item and cannot return it. Pretty much all the stores in Meadowhall allow returns/refunds (unless maybe for sale items with large signs up) so I was shocked to find out I could not get a refund. I had no choice but to accept the £110 credit note which was given to me on a poor quality paper receipt which is fading. It is valad for 2 years but will not last that long. I had already spent up to £500 in-store on make-up, skin care and perfume so I did not want anything else from Flannels. I gave the perfume back in perfect condition in all original packaging but they did not want to give my money back. For this reason, I do not trust this store and will never shop from them again. I was made to feel intimidated by asking for a refund, unprofessional service and I feel they are very sneaky, misleading and not honest with their customers by not having signs up in their stores and not making it clear to customers that there are NO RETURNS. Whatever you buy from them, you are stuck with. They sell very expensive designer items worth over £1,000 so someone could get screwed over worse than me. Don't even bother contacting customer service as they will not help you. They will only blame you that it's your responsibility to know Flannels return policy and that you need to sort it out with the store you bought the item from. Absolutely useless! They also insisted that the store had signs up but I have been to the store 3 times regarding this issue and God knows I was looking for those signs and I did not see any. Even the staff could not show me where they had a sign up. THERE WERE NO SIGNS UP!! (Trading Standards need to look into this place!!)