Absolutely appalling customer service. We ordered a t-shirt that had clearly been worn as it smelt of fabric conditioner. We returned it explaining this. Flannels sent it back to us refusing to give us a refund saying it had been worn. We complained they asked us to send it back (again at our expense) and they sent it back again saying it had been worn!!!! Yes it has, but not by us. An absolute joke. They are clearly hoping we give up because soon the postage will be more than the t-shirt. You should be embarrassed. An absolute sham!!!!!
3 years ago
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