Parcel arrived 1 day later than expected, even though I paid for next day delivery. Item's were lovely and were beautifully wrapped and presented. Shame they didn't fit me. So I have returned for a credit. On the whole, I was satisfied, just a shame about the carriage costs and the fact that courier was a day late. Re returns, it would be nice to have pre-paid returns. It cost me just under £4 to return the goods. I spend a lot of money at All Saints - carriage costs are free if you spend a certain amount and their returns are free. Paying overall £10 postage costs, has meant that it is unlikely that I will purchase from Flannels again.