Brought a pair of Valentino shoes for my wife for Christmas. Cost nearly £700. One of the studs on the front was off centre and completely off set to the rest of the studs. I bought them from the Coventry branch. My wife was not happy and I wasn’t too I went back to return them and I was not able to get a refund due to the fault. I was told by Jazz who is the assistant Manager that’s how the studs were put on. After 45 minutes debating I still did not get a refund on a faulty product . I asked to speak to the manager and he told me that I could have a replacement or credit note but not a refund. I even showed them the statuary rights gov website and yet they still refused to give my money back. I returned back home with a credit nite. I’m not happy and will be taking further action against a company who dies not follow gov guidelines . Beware beware do not buy if you intend to return and item if faulty because you will but get your money back . Coventry branch is a joke Jazz needs to gets some customer service experience And Simon the manger tried to fob me of with returns are only on line for refund nit in store. It’s a joke specifically when your spending a lot of your hard earned cash. So you have been warned and ask what the return policy is before you buy . Jokers