I have emailed and been into Livingston branch 2 marks on a new jacket my son purchased £589 didn’t ask for refund but did tell them I would like it exchanged for one without marks they were not interested told us they dont know what happened to this once left shop I explained it was in the bag they put it in still had receipt and tags on had only been in 2 days before they told us it wasn’t like that when sold u it and told us to take it to the dry cleaners absolutely furious disgusting attitude and service a lot of money to be marked looks like greasy marks on back not happy