Appallingly bad company I placed my first order with Flannels on 22.1.22 for a Perfect Moment size 8 sweater at £161 including postage. The following day I received the order which contained a mustard sleeveless blazer with the ticket pulled off in a Perfect Moment size 8 polythene bag. I contacted Flannels by live chat. There was an option on the drop down menu for 'received wrong item'. The assistant was helpful, apologising for the error. She arranged a pick up next day and gace me 10% discount and free delivery for me to order the sweater again. On 28th January I received back the mustard sleevleless blazer with a later stating they check everything before dispatch and I would not have received this jacket in error, therefore they could not refund me or do an exchange. So they implied I had lied about this incorrect item. I have been left £161 out of pocket and have a mustard sleeveless blazer! 'Received wrong item' on the drop down menu proves that wrong items are sometimes sent out. The fact that this jacket was placed inside the perfect Moment size 8 sweater bag indicates that this was not done accidentally and that Flannels need to check on who was actually responsible for this dispatch. I have contacted the Martin Lewis site Resolver to try and get my full refund back. Losing £161 and being accused of lying has caused me a great deal of stress and anxiety. I would not recommend Flannels to anyone.