I went to the Coventry store to return a pair of trainers I had received as a gift. I had the receipt and after a quick browse in the shoe department decided to get a refund so I could look for a different pair of trainers at my leisure. As per other customers reviews, I was unaware you could not get a refund and so received a credit note. Decided to have another look before leaving and saw a pair of Veja trainers which were much more to my taste than the original trainers so asked to try them on. The store assistant was friendly enough and went to get the trainers, handed me one out of the box but then obviously decided her job had been done as she stood there, literally doing nothing, whilst I laced up the trainer!?! She didn’t think to take the other trainer out and lace for me or, indeed, take the trainer off me that I was lacing and offer to do it- awful customer service! Surely that is just part of being on a shoe department? Whether it has been Schuh, Footlocker or Sports Direct I don’t think I have ever had an assistant just stand and watch me lace shoes up! Wouldn’t return save for the fact I have a poxy £15 left in credit there- I say poxy ironically as obviously I’ll have to top that up by about £100 to get anything else from the shop which I’m very loathe to do as they really do need to train their staff to do the basics and also SMILE! Miserable, inadequate staff.