Following from my first review, flannels had acknowledged my complain but as expected they were not willing to sort the problem out & are refusing to replace or refund my order due to the timings of the order was placed in October but never used until after Xmas as they were bought as a gift. Flannels response from Nicole the sock expert. Thank you for your email, I am sorry to hear this and I understand your frustration, Unfortunately, we will not be refunding or resending a new pair of socks as you have had these for a few months now and this would be standard wear and tear shown on the item. We apologise for any inconvenience caused. Kind regards Nicole