I bought a Dolce Gabbana Devotion bag which arrived on Sunday 20 of February. When upon opening the package I discovered that the colors were not as posted and immediately placed the bag back in its package and returned it back. When Flannels’s received the returned package they accused me of using it even with the tag intact to the handbag (probably it was a display model...) An absurdity and lie on there behalf. They have refused me to return my monies of 689 pounds (order number FLAN40000070237943) and informed me they are resending the bag back to me. I have now returned from my vacation and can confirm the Dolca & Cabana handbag has been returned to me safely. I am surprised that the handbag was left on the front porch (for a week) to our house without any proof of its safe arrival. I left a negative comment on the Flannel page and then they wrote to me to send it back for a follow-up check. After the inspection they sent me back the same bag again and I did not get my money back. They said I used this bag so I will not get my money back. I will be reporting them to trading standards and perusing for a return of funds via the small claims court. It’s disgraceful behavior. I would not order online again as you do not know what you are going to end up with and they will not take it back!