I bought a pair of Veja trainers from Flannels branch in Silverburn, Glasgow as a gift. I wouldn’t have bought them from Flannels and have never actually been into one of their stores, but they were the only place who stocked the size I needed, so I had no choice. Their customer service is dreadful. The young woman who served me looked bored and did not smile once. She actually sighed as though I was an inconvenience. She was very rude and arrogant - clearly thought the only requirement for her job was to look pretty and have her makeup on. Appalling. Also discovered after I paid that they don’t offer refunds, only credit notes. The young woman who served me mumbled this information and I couldn’t hear her so wasn’t aware until after I left. Avoid this shop. No customer service. Also the clothes and bags they sell are awful. Like something you’d buy in a Turkish market, but cost a fortune. All cash and no class as they say!