Disgrace to honest retailers! Had a pair of £400 D&G trainers, 5 months old the heel is flaking really badly, just the leather all splitting. Took to my local Spinningfields store to be met with the response ‘is that it?’ From the staff member! They were 5 months old and not frequently worn! Manager took pictures, took my details then ‘I will call you Monday’…….nothing! Don’t even try and reach Flannels customer Service on the phone, they don’t answer! Shocking. I messaged their HQ and got emails going, all along they refuse any complaint saying it’s acceptable wear and tear. I had to go direct to DnG who quickly confirmed the item was faulty and Flannels will arrange an exchange…..wrong. Flannels have today refused to replace them saying as I bought from a store they can’t send replacements, despite my faulty pair going back to their HQ. They will only offer me a credit refund, and that will be because the exact same pair are now £100 more. Cowboys, absolute disgrace to good retailers such as Selfridges or John Lewis, Flannels are just a horrible company to deal with, never again!