Absolutely disgusting that a retailer like Flannels do not give refunds, I wasn’t told when I purchased a Ralph Lauren shirt size S otherwise I would have bought it as I wasn’t sure of the size, it’s too big and they don’t have XS. I won’t be shopping here again stick with John Lewis who always give refunds no question. So I’ve got to accept a credit note even though there’s nothing in that store I want, absolutely diabolical customer service, and after reading some of these reviews it’s not just their refund policy that they have a problem with. Avoid at all cost!!!!