I went to the Sheffield Meadowhall store to buy a present for my son in law. I was told by a female member of staff that they’d fetch it for me to look at. 20 minutes later I had to look for her and ask where it was. she said she’d been busy and chase it, which was fair enough so I waited……another 25 minutes before having to look for her again. Only to be told they didn’t have the jacket in stock in the size she’d told me 45 minutes before they had! That should’ve been warning enough I paid extra to have the £350 jacket delivered in time for Xmas. I was told it would be delivered to my neighbours should I be out which was perfect. The day of the delivery they didn’t leave it with a neighbour they simply put a card through the door. I received no further updates so I contacted Flannels via live chat. I was told that my item had been left outside my front door and their courier had taken a photo to prove it. Left outside the house, in the middle of the day a £350 jacket ! When I explained that it wasn’t there and hadn’t been taken in by a neighbour they said they’d raise the issue with the courier…. Over two weeks later and their still waiting on an answer from their courier…..and now their customer services representative is taking me for a fool by emailing me back the same things I’ve sent as a complaint about him. So unprofessional for a company that regards itself elite enough to sell such highly priced items. I’ve had to raise the issue with PayPal as I’m getting nowhere with these people, as appears a common issue from what I’m reading here. I’ll certainly never buy from them again and they need to realise that, without the ‘customer’ in times like these, they won’t have a business for long.