Stolen £1,300 from me. Having to take them to court. Ordered two coats around the 20th November worth approx £1,300. I never received the package, and they are refusing to refund. I have been chasing for two months and dealt with totally incompetent customer service who have lied consistently and every time I receive a response it's an entirely different story from them. Do not order from here, read on for further details. The package was due to arrive in mid November, and while I was away I received notification and a photo showing the parcel had been left outside the front door of my flat, despite me not agreeing to have it left there (who would agree to have items of that value left outside their front door in London?). Upon returning to my flat the parcel was no longer there. I checked with all my neighbours and no one had seen it. I contacted Flannels straight away who then opened a case with DPD. Over the following two months they've come back with numerous stories, including: The parcel is in the cleaners cupboard. The parcel was nicked by a cleaner. The parcel is at a DPD pickup shop. The parcel was discovered by a cleaner and then I'd told DPD that I now have it and they can close the case. And finally, over two months and more lies than I can count later, that it was left outside my neighbours door (no longer my door, even though the photo clearly shows it's my door) and that this is now considered a civil matter and that I should speak to my local authority about it. Absolutely disgusted by the service provided from this 'premium' retailer. I've given them enough time and information to help them resolve the matter, and today have been told that I won't be getting the coats I ordered, or a refund. Unfortunately I'm going to have to take the matter to court myself, but please don't ignore the other 1* reviews on here, and avoid these scam artists at all costs.