I had made an order for an outfit for my sons birthday party. I was going out to celebrate his birthday on the day of delivery so requested the parcel to be delivered to my garden which was safe, while out celebrating I received an email saying my parcel was delivered when checking the delivery picture it was left out in the open right in the middle of my doorstep. I obviously started to panick but was so far from home , when I returned my parcel was not longer outside my house as it wasn't delivered safely and left in the place I requested. I am not being told I requested my parcel to be left in a safe place in which it was left , I requested it to left in my garden very clear instructions. I have now lost out on £130 and my son was left with no outfit for his party I am absolutely shocked with this service and it is unacceptable. I have been going back and forwards with emails and getting no where plus there is no phone number to actually speak to someone.