Horrendous customer service. I ordered a pair of New Balance shoes and the parcel arrived in a bad condition and the snickers were missing from the parcel. I contacted them and asked me to wait 28 days for them to investigate, only to tell me after a month that they checked their CCTV footage and that they can confirm the they shipped the item. Well, maybe you sent them, but I never got the items I ordered! I do not recommend buying from this store, their customer service is useless and very slow. I will have to contact my bank now and ask them to chargeback.