Never again! Purchased a Balmain bag in October as a Christmas present. The bag has never been used but I recently went to use it and one of the rivets is missing from the Balmain logo clasp and the remaining three are loose, causing the clasp to fall off. I sent photos to Flannels to demonstrate. Flannels are unable to offer return for repair or refund as the bag was purchased over 6 months ago - instead they are asking me to obtain in independent inspection report before they will consider. The only place I can find a place that undertakes this type of report is £135 and the amount will not be reimbursed. Balmain are unable to assist as it was not purchased directly from them and they will not honour warranty/guarantee. The bag is unusable.