I purchased a pair of moschino mesh trainers, (cost £235) I had worn the shoes 12-15 occasions the sole on left shoe had come away and the right was also starting to fail, I had owned the shoes just over 13 month's but as stated above had very little use only wearing for special occasions, was cleaned and stored correctly after each use. Contacted customer service The trainer's are still in warranty, they advised me to return the trainer's and they would be inspected. The trainer's was returned and with a letter saying wear and tear! The trainer's are still in excellent condition other than the soles that have come away and are unusable. When I received the trainer's back I was not happy with this conclusion as the trainer's are like new but are unusable. I contacted customer services again and was advised to get a independent opinion which I did, I got two written independent inspections done with both coming to the same conclusion the glue had failed and this was not due to wear and tear. I then got back in-touch with customer service and was told they would not except the two independent inspections as they wasn't on letter headed paper even though they was signed and had contact details to verify. Customer services then said I would need a official independent inspection from timpsons, I proceed to do this and timpsons customer service said they where not willing to do it for legal reasons. I now have have two independent written inspection, a timpsons employee in agreement this is NOT WEAR AND TEAR it is a fault with the glue. The situation is very frustrating I've Lost so much time running around jumping through the hoops flannels have requested, constantly moving the goal posts to avoid a refund or replacement. I have now hit a brick wall Which I believe was the intention of flannels from the start. All in all very disappointed with the whole experience and I advise people to think carefully before spending hard your earned money with flannels.